{"id":180773,"date":"2022-01-30T11:54:09","date_gmt":"2022-01-30T10:54:09","guid":{"rendered":"https:\/\/www.prijedordanas.com\/?p=180773"},"modified":"2022-01-30T11:54:09","modified_gmt":"2022-01-30T10:54:09","slug":"kolektivne-tuzbe-potrosaca-nisu-zazivjele-u-bih","status":"publish","type":"post","link":"https:\/\/www.prijedordanas.com\/?p=180773","title":{"rendered":"Kolektivne tu\u017ebe potro\u0161a\u010da nisu za\u017eivjele u BiH"},"content":{"rendered":"

\"\"<\/a>Na kolektivne tu\u017ebe, kojima se efikasnije i lak\u0161e rje\u0161avaju potro\u0161a\u010dki sporovi, gra\u0111ani BiH se rijetko odlu\u010duju jer s jedne strane nisu dovoljno informisani o ovom mehanizmu za\u0161tite potro\u0161a\u010dkih prava, a s druge \u010desto zaziru od odlaska na sud, te ih pla\u0161i i visina sudskih tro\u0161kova.<\/p>\n

U svijetu se veliki broj sporova izme\u0111u potro\u0161a\u010da i kompanija rje\u0161ava upravo kolektivnim tu\u017ebama, a kako su za “Nezavisne novine” naveli u udru\u017eenjima potro\u0161a\u010da, kolektivne tu\u017ebe, iako zakonski propisane u BiH, jo\u0161 nisu dovoljno za\u017eivjele.<\/p>\n

Kako je za “Nezavisne novine” rekla Murisa Mari\u0107, izvr\u0161na direktorica Udru\u017eenja gra\u0111ana DON Prijedor, kolektivne tu\u017ebe se naj\u010de\u0161\u0107e koriste za usluge od op\u0161teg ekonomskog interesa jer se u tim slu\u010dajevima najbr\u017ee i najlak\u0161e mo\u017ee podi\u0107i kolektivna tu\u017eba. Dodala je da su ovakvi sporovi \u010desto te\u0161ki te da se gra\u0111ani pla\u0161e koliko \u0107e to ko\u0161tati.<\/p>\n

“Sistem kolektivne tu\u017ebe kod nas nije za\u017eivio. Za ve\u0107inu ovakvih problema, koji se ti\u010du vi\u0161e razli\u010ditih potro\u0161a\u010da, mi se obra\u0107amo Ombudsmanu za za\u0161titu potro\u0161a\u010da”, kazala je Mari\u0107eva. Istakla je da ovaj mehanizam polako za\u017eivljava, ali prije svega kroz udru\u017eenja za za\u0161titu potro\u0161a\u010da, a ne zato \u0161to su to sami potro\u0161a\u010di pokrenuli.<\/p>\n

Podsjetila je da su prije nekoliko godina imali kolektivnu reakciju prema Regulatornoj agenciji za komunikacije u vezi sa telekom operaterima.<\/p>\n

“Okupili smo ve\u0107i broj sugra\u0111ana \u0161irom RS, koji su imali problem sa produ\u017eavanjem ugovora od strane telekom operatera, gdje su nakon isteka ugovora od 24 mjeseca operateri sami, bez pristanka potro\u0161a\u010da, uz neke anekse stavljali da produ\u017eavaju ugovore i nisu davali mogu\u0107nost potro\u0161a\u010dima da raskinu ugovor”, navela je Mari\u0107eva, dodaju\u0107i da je ovo primjer jedne uspje\u0161ne kolektivne tu\u017ebe.<\/p>\n

“Ovo su rijetki primjeri da smo radili na kolektivnoj za\u0161titi. Lak\u0161e je rije\u0161iti probleme u ovim slu\u010dajevima kada je kolektivna tu\u017eba u pitanju, ali se gra\u0111ani kako RS, tako i cijele BiH rijetko na ovo odlu\u010duju”, kazala je Mari\u0107eva.<\/p>\n

Kao jedan od razloga \u0161to se ljudi ne odlu\u010duju za kolektivne tu\u017ebe \u010desto je i to \u0161to su neinformisani, te nemaju dovoljno znanja o svojim potro\u0161a\u010dkim pravima.<\/p>\n

“Ljudi na primjer dobijaju tu\u017ebe ili rje\u0161enja o izvr\u0161enju za ne\u0161to za \u0161ta nikada nisu imali ugovor i ne znaju \u0161ta su im obaveze. U tim slu\u010dajevima mo\u017eemo da se \u017ealimo na odre\u0111eni proces, znamo kada zastarijevaju odre\u0111ene stvari, tako da mo\u017eemo pokrenuti ne\u0161to da se uredi sistem i rad javnih preduze\u0107a na ovaj na\u010din, ali je ljude strah”, rekla je Mari\u0107eva, ukazuju\u0107i na to da je gra\u0111ane strah i visine sudskih tro\u0161kova.<\/p>\n

“Nama je daleka ta pri\u010da, nismo nikada pribli\u017eavali gra\u0111anima sudove i sudsku praksu, kod nas va\u017ei ono – dobijete plavu kovertu i odmah se pla\u0161ite, jer sudove posmatraju kao mjesto gdje obi\u010dan \u010dovjek sve gubi”, navela je Mari\u0107eva, isti\u010du\u0107i da to ne mora biti tako jer \u0161to su gra\u0111ani vi\u0161e informisani to su bolje za\u0161ti\u0107eni. Da se zajedni\u010dke tu\u017ebe potro\u0161a\u010da u Srpskoj, ali i BiH rje\u0111e koriste potvrdio je za “Nezavisne novine” Du\u0161an Srdi\u0107, predsjednik Udru\u017eenja potro\u0161a\u010da “Reakcija” Banjaluka, koji navodi da je ovo mehanizam koji dozvoljava gra\u0111anima da podijele tro\u0161kove u postupku.<\/p>\n

“Udru\u017eenja, na\u017ealost, nemaju sredstva da uz gra\u0111ansku inicijativu samostalno pokrenu takav vid tu\u017ebe. Iz tog razloga mi smo krajem 2020. godine sklopili sporazum s Institucijom ombudsmana za za\u0161titu potro\u0161a\u010da u BiH”, kazao je Srdi\u0107, dodaju\u0107i da je problem i \u0161to se sudije nedovoljno slu\u017ee Zakonom o za\u0161titi potro\u0161a\u010da, ve\u0107 se \u010de\u0161\u0107e vode Zakonom o obligacionim odnosima. <\/p>\n

Gordana Buli\u0107, predsjednica Udru\u017eenja potro\u0161a\u010da “Klub potro\u0161a\u010da” Tuzla, navela je da ni gra\u0111ani, ali ni udru\u017eenja za za\u0161titu prava potro\u0161a\u010da nisu dovoljno informisana o ovoj vrsti tu\u017ebi.<\/p>\n

“Mi kao udru\u017eenja nemamo dovoljno novca za to, te nam se jako te\u0161ko upustiti u kolektivne tu\u017ebe, a s druge strane imamo Ured ombudsmena, ali bih rekla da nisu dovoljno uklju\u010deni ili agilni da u ime potro\u0161a\u010da ili udru\u017eenja pokrenu ove tu\u017ebe”, navela je Buli\u0107eva, dodaju\u0107i da udru\u017eenja potro\u0161a\u010da prije svega imaju edukacijsku svrhu.<\/p>\n

Odgovor iz Institucije ombudmana za za\u0161titu potro\u0161a\u010da BiH do zaklju\u010denja ovog broja “Nezavisnih novina” nismo dobili.<\/p>\n

nezavisne.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Na kolektivne tu\u017ebe, kojima se efikasnije i lak\u0161e rje\u0161avaju potro\u0161a\u010dki sporovi, gra\u0111ani BiH se rijetko odlu\u010duju jer s jedne strane nisu dovoljno informisani o ovom mehanizmu za\u0161tite potro\u0161a\u010dkih prava, a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[],"yoast_head":"\nKolektivne tu\u017ebe potro\u0161a\u010da nisu za\u017eivjele u BiH - PrijedorDanas.com - Prijedorski gradski portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.prijedordanas.com\/?p=180773\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kolektivne tu\u017ebe potro\u0161a\u010da nisu za\u017eivjele u BiH - 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