{"id":138950,"date":"2019-12-22T10:32:55","date_gmt":"2019-12-22T09:32:55","guid":{"rendered":"https:\/\/www.prijedordanas.com\/?p=138950"},"modified":"2019-12-22T10:32:55","modified_gmt":"2019-12-22T09:32:55","slug":"uvazene-152-reklamacije-potrosaca-u-rs-cuvajte-racune-prijedorski-don-pomogao-brojnim-gradanima","status":"publish","type":"post","link":"https:\/\/www.prijedordanas.com\/?p=138950","title":{"rendered":"Uva\u017eene 152 reklamacije potro\u0161a\u010da u RS, \u010duvajte ra\u010dune: Prijedorski &#8220;DON&#8221; pomogao brojnim gra\u0111anima"},"content":{"rendered":"<p><a href=\"https:\/\/www.prijedordanas.com\/wp-content\/uploads\/2019\/12\/ilustracija-kupovina.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.prijedordanas.com\/wp-content\/uploads\/2019\/12\/ilustracija-kupovina-300x222.jpg\" alt=\"\" width=\"300\" height=\"222\" class=\"alignleft size-medium wp-image-138951\" srcset=\"https:\/\/www.prijedordanas.com\/wp-content\/uploads\/2019\/12\/ilustracija-kupovina-300x222.jpg 300w, https:\/\/www.prijedordanas.com\/wp-content\/uploads\/2019\/12\/ilustracija-kupovina.jpg 675w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>Potro\u0161a\u010di u Republici Srpskoj u prvih 11 mjeseci ove godine naj\u010de\u0161\u0107e su se \u017ealili na neprihvatanje reklamacija od strane trgovaca za tehni\u010dke proizvode, namje\u0161taj, odje\u0107u, obu\u0107u, telekomunikacione i komunalne usluge, istakli su u Inspektoratu RS.<\/p>\n<p>Isti\u010du da je Republi\u010dka tr\u017ei\u0161na inspekcija po konkretnim reklamacijama potro\u0161a\u010da kojima su tra\u017eili za\u0161titu individualnih potro\u0161a\u010dkih prava izvr\u0161ila 192 kontrole.<\/p>\n<p>&#8220;U 152 slu\u010daja reklamacije su uva\u017eene i rije\u0161ene u korist potro\u0161a\u010da, na licu mjesta ili izricanjem upravnih mjera, dok u 33 slu\u010daja reklamacije nisu bile opravdane, a u sedam slu\u010dajeva nisu bile u nadle\u017enosti Republi\u010dke tr\u017ei\u0161ne inspekcije&#8221;, ka\u017eu u Inspektoratu RS.<\/p>\n<p>Isti\u010du da su oni postupci koji su vr\u0161eni po reklamacijama, a za koje je utvr\u0111eno da su opravdani, rije\u0161eni na razli\u010dite na\u010dine.<\/p>\n<p>Da bi za\u0161titili svoja prava, u Inspektoratu RS ka\u017eu da potro\u0161a\u010di treba da se informi\u0161u na koji na\u010din to mogu i u\u010diniti, a da je elementarni uslov da posjeduju ra\u010dun za kupljenu ili izvr\u0161enu uslugu.<\/p>\n<p>Dodaju da zna\u010dajna uloga u za\u0161titi prava potro\u0161a\u010da pripada i udru\u017eenjima za za\u0161titu prava potro\u0161a\u010da.<\/p>\n<p>Zoran Peto\u0161, koordinator za rad s potro\u0161a\u010dima u Udru\u017eenju potro\u0161a\u010da &#8220;Don&#8221; Prijedor, ka\u017ee da je u ovoj godini ukupan broj gra\u0111ana kojima su pomogli da ostvare svoja prava blizu 1.700, od toga 700 gra\u0111ana li\u010dno, te ostalo putem Komisija za rje\u0161avanje reklamacija potro\u0161a\u010da pri javnim preduze\u0107ima.<\/p>\n<p>&#8220;Do kraja godine o\u010dekujemo da \u0107e nam se obratiti ukupno i vi\u0161e od 1.700 gra\u0111ana. Ve\u0107ina nam se obra\u0107a zbog usluga od op\u0161teg interesa, elektrodistribucija, telekomunikacijski operateri, vodovod, toplana i komunalne usluge. Uop\u0161te nije zanemariv broj potro\u0161a\u010da koji nam se obra\u0107aju zbog reklamacija na tehni\u010dku robu. Bilo je reklamacija i na obu\u0107u, ali se uglavnom sve rje\u0161ava tamo gdje je potro\u0161a\u010d u pravu&#8221;, ka\u017ee Peto\u0161.<\/p>\n<p>Dodaje da im se gra\u0111ani obra\u0107aju svakodnevno, te da jo\u0161 u potpunosti nisu upoznati sa svojim pravima i ne znaju ih primjenjivati, me\u0111utim, kako ka\u017ee, sve se vi\u0161e i putem medija upoznaju s pravima.<\/p>\n<p>Bogdan Marjanovi\u0107, predsjednik Asocijacije samostalnih trgovina regije Banjaluka, koje se bave uglavnom mje\u0161ovitom, prehrambenom robom, ka\u017ee da su tako \u010deste i stroge inspekcijske kontrole u ovim trgovinama, pa se kupci ne \u017eale tako \u010desto.<\/p>\n<p>&#8220;\u0160to se ti\u010de prehrane, mi tu nemamo nekih izrazitih problema, ima i tu pojedinih reklamacija kojima se u 99 odsto slu\u010dajeva izlazi u susret&#8221;, ka\u017ee Marjanovi\u0107.<\/p>\n<p>Kada je u pitanju tehnika, ka\u017ee da je i on imao negativnih iskustava, konkretno s kupljenim televizorom.<\/p>\n<p>&#8220;Nezgodno je \u0161to je ve\u0107ina servisa prodavnica tehnike u Sarajevu i onda tu nastaju komplikacije slanja i sli\u010dno. Razlika je od trgovine do trgovine, pojedine trgovine, uglavnom one male i manje poznate, za tehniku na sve mogu\u0107e na\u010dine poku\u0161avaju da ne prime reklamaciju za odre\u0111ene ure\u0111aje, ali kada im spomenete inspekciju i sli\u010dno, onda se izlazi u susret&#8221;, ka\u017ee Marjanovi\u0107.<\/p>\n<p>Dodaje da po pitanju odje\u0107e i obu\u0107e reklamacije se uglavnom uva\u017eavaju u roku od mjesec dana. <\/p>\n<p>Nezavisne novine<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Potro\u0161a\u010di u Republici Srpskoj u prvih 11 mjeseci ove godine naj\u010de\u0161\u0107e su se \u017ealili na neprihvatanje reklamacija od strane trgovaca za tehni\u010dke proizvode, namje\u0161taj, odje\u0107u, obu\u0107u, telekomunikacione i komunalne usluge, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[6127,11023],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Uva\u017eene 152 reklamacije potro\u0161a\u010da u RS, \u010duvajte ra\u010dune: Prijedorski &quot;DON&quot; 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